Australia Post has announced plans for a new state-of-the-art parcel facility in Toowoomba, expanding its network capacity to meet growing eCommerce demand across regional Queensland.
Located on Airport Drive, adjacent to Wellcamp Airport, the new Toowoomba Parcel Facility will consolidate operations from existing Australia Post and StarTrack sites into a single purpose-built location, improving operational efficiency, safety and customer service.
Scheduled to open in mid-2028, the 8,000m² facility will feature advanced automation technology capable of processing up to 5,000 parcels per hour. The investment is expected to reduce manual handling and streamline parcel processing.
The facility will service an extensive network, handling parcels moving to and from more than 100 facilities across 700 Queensland suburbs, highlighting the critical role regional hubs play in connecting communities across Australia Post’s national network.
Australia Post Executive General Manager Network Operations, Shane Plant, said the investment demonstrates the organisation’s commitment to strengthening its metropolitan and regional networks as eCommerce volumes and customer expectations continue to grow.
“Regional centres like Toowoomba are experiencing strong and sustained growth in online shopping, with the region consistently among the highest-volume locations for parcels. We’re evolving our network to better support that demand and the communities and businesses that rely on it.
“By reducing manual handling and bringing operations together under one roof, we’re also creating a safer, more efficient and sustainable facility with a modern working environment for our team members, so they’re better supported to deliver for our customers every day.
“Being right next to Wellcamp Airport is another big advantage. With good access to major road infrastructure and the future opportunity to leverage airside capability we’ll be able to continue our focus on improving the customer experience with improved parcel visibility and delivery times into and out of the region,” said Mr Plant.
Wagner Corporation, owner and operator of Wellcamp Airport and Wellcamp Business Park, welcomed the partnership with Australia Post to deliver the new facility. Construction is expected to take place over the next 18 months, further strengthening Wellcamp Business Park’s position as a leading location for growing businesses in Toowoomba.
Toowoomba-based Tentworld Director Jon Burrell said the development would provide valuable support for local businesses.
“As a family-owned regional business, reliable delivery is critical to meeting our customers’ expectations. We look forward to the opening of this new facility in Toowoomba, which will enable us to deliver products faster and better support our customers right across Australia.”
Sustainability will also be a focus of the facility’s design, with plans to incorporate a 200kW rooftop solar system, rainwater harvesting tank and electric vehicle charging infrastructure.
Australia Post customers will continue to have access to multiple retail outlets throughout Toowoomba, while the new facility will provide dedicated parcel pick-up and drop-off points for StarTrack customers.
The development forms part of Australia Post’s wider network transformation strategy, aimed at delivering faster and more reliable services to communities and businesses across Queensland. It follows the opening of Australia Post’s largest air and speed hub at Brisbane Airport earlier this year, with the Sunshine Coast Parcel Facility also scheduled to officially open in early 2027.
