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Navigating the Black Friday Surge: Lessons from Harvey Norman's Virtual Queue Debacle

Harvey Norman faced a unique challenge on Black Friday – a surge in website traffic that led them to implement a virtual queue system, something nobody wants to do unless you are selling concert tickets with limited capacity. This incident sheds light on the increasing complexities of supply chain management, order management and website development emphasising the need for robust strategies to handle unforeseen challenges.

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Supply Chain Insights Supply Chain Insights

Amazon Australia announces second robotics fulfilment centre

Amazon Australia has begun construction on its second Robotics fulfilment centre (FC) located in Craigieburn, north Melbourne. Once complete, the FC will span around 209,000 square metres across four levels – that’s equivalent to 11 Melbourne Cricket Grounds, or five times the size of Federation Square, making it the largest warehouse ever built in Australia

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