Deliveroo enters administration, leaving riders, restaurants and customers in the lurch

The global COVID-19 pandemic highlighted just how interconnected today’s world is. Multiple factors have contributed to the disruption of global supply chains – people, companies, transport, delivery services and pandemic restrictions.

DHL Supply Chain, the global market leader in contract logistics solutions, today announced a $150 million investment in warehouse robotics solutions and automation at its Australian warehouses. This will support faster delivery to customers, improve operational efficiency, and reduce employee workloads.

Australian online grocery delivery start-up Voly appears to have abruptly shut down, leaving customers trying to place orders completely in the dark.

Ofload, one of the fastest-growing start-ups in the Australian logistics industry, has announced it has secured AU$60 million in Series B funding, including debt and equity components, to accelerate its push for sustainable supply chains.

Peacock Bros., one of the largest providers of supply chain solutions across the ANZ region, has announced that the company worked with Direct Freight to enhance its logistics operations through the deployment of 1,400 mobile devices to help improve delivery accuracy, efficiency and provide greater connectivity with drivers.

A soft plastics recycling scheme operating at major supermarkets has been suspended after the company running it said it could no longer offload the material to recyclers.

The 61st annual Australian Supply Chain and Logistics Awards took place in Melbourne on November 4th, 2022. Full list of winners here.

Coles, one of Australia’s largest grocery chains, will become Australia’s first major retailer to offer drone delivery directly from a store to customers' homes. We’re launching a service together in South East Queensland next month; the first drone delivery service in the Gold Coast region.

When your drivers are empowered to show up at the right time and provide personalised service at the delivery site, you can improve customer satisfaction while fighting the driver shortage through reduced churn. But what does it actually take on the backend to make that possible?

Many Australian retailers are also seeing a significant portion of their online sales being returned by customers after shipping. With late-stage order cancellations becoming a growing issue for Australian retailers trying to balance customer demands against the capabilities of current systems,

An incorporated sustainability focus is on the rise in freight and logistics as businesses respond to increasing customer demand for more environmentally friendly supply chains.

Increasingly, customers are choosing to buy from businesses that demonstrate leadership and embed social responsibility goals within their operations.

New sustainability solution provides complete, real-time CO2 emissions measurement; Businesses gain more control over CO2 emissions with AI-powered route optimisation.

Last-mile delivery is hard to get right. Home deliveries are labour and fuel-intensive, and they’re difficult to predict. But this final stage in the delivery process significantly impacts customer satisfaction and customer loyalty. Such is the interest in this space that Crunchbase currently lists more than 400 organisations trying to address the issues that come with leaving a package on consumers’ doorsteps.

Never before has the competition for warehouse and fulfilment labour been so fierce, strongly driven by sustained growth in B2C channels.

Consumer behaviour has changed the retail paradigm. To meet customer needs and to discover untapped revenue, modern retailers are rapidly investing in their supply chain capabilities to stay ahead of the curve. By managing supply chains effectively, businesses can stay ahead of competitors and directly dictate two key parts of customer satisfaction – price and delivery.

Today’s consumers are placing increasingly higher expectations on the companies they choose to do business with. With a new breed of buyer comes a new battleground: the customer experience.

A quarter of Australian retailers with 2050 net zero targets expect to miss them, according to a new report into progress on sustainability from Microsoft Australia and New Zealand and a research team led by Dr Chris Brauer, Director of Innovation at Goldsmiths, University of London.

Entries close September 23rd for the The Supply Chain and Logistics Association (SCLAA) is holding its annual Australian Supply Chain and Logistics Awards (ASCLA).

Grant Thornton has released it's 2022 Manufacturing Benchmarking Report providing a unique view of the Australian Manufacturing industry. Now in it's 7th year this report helps mid-sized manufacturers track their performance against industry standards.