Latest SOTI Snap Update Prepares Retail Operations for Peak Season with AI Digitisation
Faster data processing and accuracy, now with multi-language form generation in over 100 languages
With 55% of Australian consumers expected to start their holiday gift shopping by October, the retail industry is gearing up for another intense peak season. To help businesses manage the increased demands during this busy period, the latest update to SOTI Snap introduces AI-driven digitisation of paper-based processes, designed to enhance efficiency and accuracy across retail stores and supply chains.
“As we head into one of the busiest times of the year, the pressure on retail operations is immense,” explained Michael Dyson, VP of Sales, APAC at SOTI. “SOTI Snap’s AI-powered digitisation process is designed to help businesses handle the surge in demand by streamlining manual processes and reducing errors, ensuring operations remain efficient under pressure.”
One of the most pressing challenges during peak shopping season is maintaining accuracy while handling a higher volume of transactions. Manual data entry is prone to errors that can lead to delays and customer dissatisfaction. By digitising these processes, SOTI Snap ensures that data is accurately captured and easily accessible, reducing the risk of bottlenecks. This is necessary for retail stores and supply chains, where even a minor error can have a ripple effect across the entire operation.
"During peak season, retailers not only have to manage higher transaction volumes but also rapidly onboarding new staff to handle the holiday rush," Dyson explained. "With an influx of casual and temporary workers, it’s crucial to get them up to speed quickly. The latest update to SOTI Snap allows businesses to digitise and deploy onboarding documents and training materials instantly, minimising disruptions and ensuring productivity remains high during this period."
Another important aspect of peak season is the need for real-time data access to make informed decisions quickly. Whether it’s adjusting inventory levels, rerouting deliveries or managing customer expectations, having accurate data at your fingertips is essential. SOTI Snap’s digitisation of forms and data ensures that information is available instantly, enabling managers and operators to respond effectively to the dynamic demands of peak season. This real-time access to information improves decision-making and enhances overall operational agility, allowing businesses to adapt to changing conditions.
Flexibility is another key requirement during peak season, as unexpected changes and challenges are common. With sudden spikes in demand, retailers need the ability to quickly adapt to evolving circumstances. “In a high-stakes environment where every moment counts, having the flexibility to seamlessly create or modify digital forms on the fly is crucial,” said Dyson. “SOTI Snap ensures that businesses can remain responsive and efficient, meeting customer needs without unnecessary delays.”
For businesses with global operations, the peak season often involves coordinating efforts across multiple regions and languages. The latest update to SOTI Snap includes multi-language form generation in over 100 languages, making it easier for businesses to manage international operations. “This feature ensures that all staff, regardless of location or language, can effectively contribute to the business’s success,” Dyson added. “It’s about making sure that international coordination is as smooth as possible during the most critical time of the year. With SOTI Snap, digitisation doesn’t require months of planning and thousands of dollars. If you can sketch a form on a piece of paper, upload an image or type words into the app, you can seamlessly digitise your processes,” he concluded.
