The 61st annual Australian Supply Chain and Logistics Awards took place in Melbourne on November 4th, 2022. Full list of winners here.

Coles, one of Australia’s largest grocery chains, will become Australia’s first major retailer to offer drone delivery directly from a store to customers' homes. We’re launching a service together in South East Queensland next month; the first drone delivery service in the Gold Coast region.

When your drivers are empowered to show up at the right time and provide personalised service at the delivery site, you can improve customer satisfaction while fighting the driver shortage through reduced churn. But what does it actually take on the backend to make that possible?

Many Australian retailers are also seeing a significant portion of their online sales being returned by customers after shipping. With late-stage order cancellations becoming a growing issue for Australian retailers trying to balance customer demands against the capabilities of current systems,

An incorporated sustainability focus is on the rise in freight and logistics as businesses respond to increasing customer demand for more environmentally friendly supply chains.

Increasingly, customers are choosing to buy from businesses that demonstrate leadership and embed social responsibility goals within their operations.

New sustainability solution provides complete, real-time CO2 emissions measurement; Businesses gain more control over CO2 emissions with AI-powered route optimisation.

Last-mile delivery is hard to get right. Home deliveries are labour and fuel-intensive, and they’re difficult to predict. But this final stage in the delivery process significantly impacts customer satisfaction and customer loyalty. Such is the interest in this space that Crunchbase currently lists more than 400 organisations trying to address the issues that come with leaving a package on consumers’ doorsteps.

Never before has the competition for warehouse and fulfilment labour been so fierce, strongly driven by sustained growth in B2C channels.

Consumer behaviour has changed the retail paradigm. To meet customer needs and to discover untapped revenue, modern retailers are rapidly investing in their supply chain capabilities to stay ahead of the curve. By managing supply chains effectively, businesses can stay ahead of competitors and directly dictate two key parts of customer satisfaction – price and delivery.

Today’s consumers are placing increasingly higher expectations on the companies they choose to do business with. With a new breed of buyer comes a new battleground: the customer experience.

A quarter of Australian retailers with 2050 net zero targets expect to miss them, according to a new report into progress on sustainability from Microsoft Australia and New Zealand and a research team led by Dr Chris Brauer, Director of Innovation at Goldsmiths, University of London.

Entries close September 23rd for the The Supply Chain and Logistics Association (SCLAA) is holding its annual Australian Supply Chain and Logistics Awards (ASCLA).

Grant Thornton has released it's 2022 Manufacturing Benchmarking Report providing a unique view of the Australian Manufacturing industry. Now in it's 7th year this report helps mid-sized manufacturers track their performance against industry standards.

Argon & Co, the global management consultancy that specialises in operations strategy and transformation, is delighted to announce they have been joined by Intent Group in New Zealand.

An organisation’s supply chain is at the heart of its consumption of resources and environmental impact and therefore a logical point of focus.. While there are a lot of broad statements around the ‘greening’ of the supply chain, here we look to cover some practical steps on the journey to a sustainable supply chain.

Dispatch Track leading solution provider of right-time delivery management software, today announced that it has expanded its global footprint into Australia and New Zealand with new headquarters in Melbourne, Australia.

The ASCI Board has announced the appointment of Dr Pieter Nagel as the ASCI's Chief Operating Officer (COO). The new leadership role is focused on driving excellence in customer experience and offering professional recognition and development opportunities to its member community.

Most Prime members in Melbourne and Sydney can now enjoy Prime FREE One-Day Delivery on a broad selection of items, with no minimum spend

Since the pandemic, supply chains have been no stranger to product shortages. From the toilet paper saga that saw supermarket shelves laid bare in mid-2020, to the latest shortage of lettuce – of all things – it has become a recurring theme that shortages do happen more often than consumers, and retailers, think.

Sana Commerce, one of the leading companies in B2B e-commerce and B2C e-commerce software company, headquartered in Rotterdam, has just launched today a report aimed at understanding better the challenges IT leaders face in the road to implementing their B2B e-commerce solutions.