Technical Fault at new Officeworks Perth Customer Fulfilment Centre causes frustration for online customers.

To deliver an exceptional customer experience, businesses need to provide reliable, flexible and reasonably-priced delivery options for customers. At the same time, the organisation must also have a unified view of customer demand, balance supply and demand, and identify and respond to any disruptions or deviations.

DHL Supply Chain, the global market leader in contract logistics solutions, today announced a $150 million investment in warehouse robotics solutions and automation at its Australian warehouses. This will support faster delivery to customers, improve operational efficiency, and reduce employee workloads.

Never before has the competition for warehouse and fulfilment labour been so fierce, strongly driven by sustained growth in B2C channels.

Consumer behaviour has changed the retail paradigm. To meet customer needs and to discover untapped revenue, modern retailers are rapidly investing in their supply chain capabilities to stay ahead of the curve. By managing supply chains effectively, businesses can stay ahead of competitors and directly dictate two key parts of customer satisfaction – price and delivery.

Today’s consumers are placing increasingly higher expectations on the companies they choose to do business with. With a new breed of buyer comes a new battleground: the customer experience.

A quarter of Australian retailers with 2050 net zero targets expect to miss them, according to a new report into progress on sustainability from Microsoft Australia and New Zealand and a research team led by Dr Chris Brauer, Director of Innovation at Goldsmiths, University of London.

Entries close September 23rd for the The Supply Chain and Logistics Association (SCLAA) is holding its annual Australian Supply Chain and Logistics Awards (ASCLA).

The ASCI Board has announced the appointment of Dr Pieter Nagel as the ASCI's Chief Operating Officer (COO). The new leadership role is focused on driving excellence in customer experience and offering professional recognition and development opportunities to its member community.

Most Prime members in Melbourne and Sydney can now enjoy Prime FREE One-Day Delivery on a broad selection of items, with no minimum spend

Tompkins Robotics, a leading global provider of autonomous mobile robot (AMR) fulfillment solutions, has partnered with Primary Sight, a digital warehousing solutions expert, to bring a local presence to Australia and New Zealand markets.

Major Australian retailer and wholesaler of footwear, Munro Footwear Group (Munro), has committed to a new $50 million state-of-the-art distribution centre at the strategically located circa $600 million MidWest Logistics Hub in Truganina, Victoria.

New Zealand’s industrial property market has seen a steep rise in the demand for green warehouses, specifically warehousing that incorporates environmental initiatives. Given the built environment in New Zealand is responsible for about 20 per cent of New Zealand's carbon emissions, the focus on the environmental footprint of industrial property is likely to intensify in the coming years.

eCommerce fulfilment provider, eStore Logistics, has opened its eighth fulfilment centre taking its total warehousing footprint to around 120,000sqm across Australia.

As eCommerce and ‘store to door’ delivery looks set to continue well beyond the end of the pandemic, many retailers are struggling to turn a profit from online sales.

Officeworks invests in supply chain capabilities, will own and run it's distribution centre.