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Supply Chain Insights Supply Chain Insights

How Supply Chain Operations Can Impact Customer Perception

To deliver an exceptional customer experience, businesses need to provide reliable, flexible and reasonably-priced delivery options for customers. At the same time, the organisation must also have a unified view of customer demand, balance supply and demand, and identify and respond to any disruptions or deviations.

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Navigating the Black Friday Surge: Lessons from Harvey Norman's Virtual Queue Debacle

Harvey Norman faced a unique challenge on Black Friday – a surge in website traffic that led them to implement a virtual queue system, something nobody wants to do unless you are selling concert tickets with limited capacity. This incident sheds light on the increasing complexities of supply chain management, order management and website development emphasising the need for robust strategies to handle unforeseen challenges.

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Intent Group joins Argon & Co ANZ

Argon & Co, the global management consultancy that specialises in operations strategy and transformation, is delighted to announce they have been joined by Intent Group in New Zealand.

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Australian Supply Chain Institute appoints new Chief Operating Officer

The ASCI Board has announced the appointment of Dr Pieter Nagel as the ASCI's Chief Operating Officer (COO). The new leadership role is focused on driving excellence in customer experience and offering professional recognition and development opportunities to its member community.

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From Plenty to None: What Can Supply Chain Leaders Learn from Australia’s Current Grapple with Product Shortages

Since the pandemic, supply chains have been no stranger to product shortages. From the toilet paper saga that saw supermarket shelves laid bare in mid-2020, to the latest shortage of lettuce – of all things – it has become a recurring theme that shortages do happen more often than consumers, and retailers, think.

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The War for Supply Chain Talent

Global supply chains are under greater pressure than ever before due to ongoing disruption caused by the pandemic. Increased unavailability of everyday goods and supermarket shortages have both raised the profile of the supply chain sector and highlighted how fragile interconnected logistics systems can be and how easily supply lines can be broken.

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Exclusive: Navigating the New Normal

Shipping constraints, labour shortages, and stock availability have dominated the supply chain conversation for the past two years. But are we about to turn a corner?

While we might be getting sick of the term “supply chain disruption”, as we head into the second quarter of 2022 and with one of the most challenging peak periods in history behind us, businesses are still grappling with many issues caused by the onset of the pandemic.

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Zebra Technologies Completes Acquisition of Antuit.ai

Zebra Technologies, an innovator at the front line of business with solutions and partners that deliver a performance edge, has completed its acquisition of antuit.ai, a provider of artificial intelligence (AI)-powered Software-as-a-Service (SaaS) solutions specific to forecasting and merchandising for the retail and CPG industries.

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