Latest News
Technical Fault at new Officeworks Perth Customer Fulfilment Centre
Technical Fault at new Officeworks Perth Customer Fulfilment Centre causes frustration for online customers.
How Supply Chain Operations Can Impact Customer Perception
To deliver an exceptional customer experience, businesses need to provide reliable, flexible and reasonably-priced delivery options for customers. At the same time, the organisation must also have a unified view of customer demand, balance supply and demand, and identify and respond to any disruptions or deviations.
Navigating the Black Friday Surge: Lessons from Harvey Norman's Virtual Queue Debacle
Harvey Norman faced a unique challenge on Black Friday – a surge in website traffic that led them to implement a virtual queue system, something nobody wants to do unless you are selling concert tickets with limited capacity. This incident sheds light on the increasing complexities of supply chain management, order management and website development emphasising the need for robust strategies to handle unforeseen challenges.
Exciting new media partnership changes the Supply Chain and logistics media landscape in APAC
Supply Chain Insights announce an exciting new media partnership.
Navigating supply chain through global shortages and the rising cost of living
The global COVID-19 pandemic highlighted just how interconnected today’s world is. Multiple factors have contributed to the disruption of global supply chains – people, companies, transport, delivery services and pandemic restrictions.
DHL Supply Chain invests $150 million in Warehouse Robotics across Australia fulfilment centres
DHL Supply Chain, the global market leader in contract logistics solutions, today announced a $150 million investment in warehouse robotics solutions and automation at its Australian warehouses. This will support faster delivery to customers, improve operational efficiency, and reduce employee workloads.
Ofload raises AU$60M to accelerate adoption of digital supply chains & drive sustainability in freight logistics
Ofload, one of the fastest-growing start-ups in the Australian logistics industry, has announced it has secured AU$60 million in Series B funding, including debt and equity components, to accelerate its push for sustainable supply chains.
The Industry is the ultimate winner at the 61st Australian Supply Chain Logistics Awards.
The 61st annual Australian Supply Chain and Logistics Awards took place in Melbourne on November 4th, 2022. Full list of winners here.
Can Turning Drivers into Brand Ambassadors Help Fight the Driver Shortage?
When your drivers are empowered to show up at the right time and provide personalised service at the delivery site, you can improve customer satisfaction while fighting the driver shortage through reduced churn. But what does it actually take on the backend to make that possible?
Late-Stage Order Cancellation Improves Customer Experience & Environmental Impact of eCommerce
Many Australian retailers are also seeing a significant portion of their online sales being returned by customers after shipping. With late-stage order cancellations becoming a growing issue for Australian retailers trying to balance customer demands against the capabilities of current systems,
Why ACRs should lead your warehouse automation project today
Never before has the competition for warehouse and fulfilment labour been so fierce, strongly driven by sustained growth in B2C channels.
Customer Experience: The New Competitive Battleground
Today’s consumers are placing increasingly higher expectations on the companies they choose to do business with. With a new breed of buyer comes a new battleground: the customer experience.
Last Chance to enter Australian Supply Chain and Logistics Awards.
Entries close September 23rd for the The Supply Chain and Logistics Association (SCLAA) is holding its annual Australian Supply Chain and Logistics Awards (ASCLA).
Intent Group joins Argon & Co ANZ
Argon & Co, the global management consultancy that specialises in operations strategy and transformation, is delighted to announce they have been joined by Intent Group in New Zealand.
Australian Supply Chain Institute appoints new Chief Operating Officer
The ASCI Board has announced the appointment of Dr Pieter Nagel as the ASCI's Chief Operating Officer (COO). The new leadership role is focused on driving excellence in customer experience and offering professional recognition and development opportunities to its member community.
From Plenty to None: What Can Supply Chain Leaders Learn from Australia’s Current Grapple with Product Shortages
Since the pandemic, supply chains have been no stranger to product shortages. From the toilet paper saga that saw supermarket shelves laid bare in mid-2020, to the latest shortage of lettuce – of all things – it has become a recurring theme that shortages do happen more often than consumers, and retailers, think.
New Report identifies that 84% of IT leaders are currently not happy with their B2B e-commerce solution
Sana Commerce, one of the leading companies in B2B e-commerce and B2C e-commerce software company, headquartered in Rotterdam, has just launched today a report aimed at understanding better the challenges IT leaders face in the road to implementing their B2B e-commerce solutions.
The War for Supply Chain Talent
Global supply chains are under greater pressure than ever before due to ongoing disruption caused by the pandemic. Increased unavailability of everyday goods and supermarket shortages have both raised the profile of the supply chain sector and highlighted how fragile interconnected logistics systems can be and how easily supply lines can be broken.
Exclusive: Navigating the New Normal
Shipping constraints, labour shortages, and stock availability have dominated the supply chain conversation for the past two years. But are we about to turn a corner?
While we might be getting sick of the term “supply chain disruption”, as we head into the second quarter of 2022 and with one of the most challenging peak periods in history behind us, businesses are still grappling with many issues caused by the onset of the pandemic.
Zebra Technologies Completes Acquisition of Antuit.ai
Zebra Technologies, an innovator at the front line of business with solutions and partners that deliver a performance edge, has completed its acquisition of antuit.ai, a provider of artificial intelligence (AI)-powered Software-as-a-Service (SaaS) solutions specific to forecasting and merchandising for the retail and CPG industries.