Technical Fault at new Officeworks Perth Customer Fulfilment Centre causes frustration for online customers.

To deliver an exceptional customer experience, businesses need to provide reliable, flexible and reasonably-priced delivery options for customers. At the same time, the organisation must also have a unified view of customer demand, balance supply and demand, and identify and respond to any disruptions or deviations.

Harvey Norman faced a unique challenge on Black Friday – a surge in website traffic that led them to implement a virtual queue system, something nobody wants to do unless you are selling concert tickets with limited capacity. This incident sheds light on the increasing complexities of supply chain management, order management and website development emphasising the need for robust strategies to handle unforeseen challenges.

Supply Chain Insights announce an exciting new media partnership.

The global COVID-19 pandemic highlighted just how interconnected today’s world is. Multiple factors have contributed to the disruption of global supply chains – people, companies, transport, delivery services and pandemic restrictions.

DHL Supply Chain, the global market leader in contract logistics solutions, today announced a $150 million investment in warehouse robotics solutions and automation at its Australian warehouses. This will support faster delivery to customers, improve operational efficiency, and reduce employee workloads.

Ofload, one of the fastest-growing start-ups in the Australian logistics industry, has announced it has secured AU$60 million in Series B funding, including debt and equity components, to accelerate its push for sustainable supply chains.

The 61st annual Australian Supply Chain and Logistics Awards took place in Melbourne on November 4th, 2022. Full list of winners here.

When your drivers are empowered to show up at the right time and provide personalised service at the delivery site, you can improve customer satisfaction while fighting the driver shortage through reduced churn. But what does it actually take on the backend to make that possible?

Many Australian retailers are also seeing a significant portion of their online sales being returned by customers after shipping. With late-stage order cancellations becoming a growing issue for Australian retailers trying to balance customer demands against the capabilities of current systems,

Never before has the competition for warehouse and fulfilment labour been so fierce, strongly driven by sustained growth in B2C channels.

Today’s consumers are placing increasingly higher expectations on the companies they choose to do business with. With a new breed of buyer comes a new battleground: the customer experience.

Entries close September 23rd for the The Supply Chain and Logistics Association (SCLAA) is holding its annual Australian Supply Chain and Logistics Awards (ASCLA).

Argon & Co, the global management consultancy that specialises in operations strategy and transformation, is delighted to announce they have been joined by Intent Group in New Zealand.

The ASCI Board has announced the appointment of Dr Pieter Nagel as the ASCI's Chief Operating Officer (COO). The new leadership role is focused on driving excellence in customer experience and offering professional recognition and development opportunities to its member community.

Since the pandemic, supply chains have been no stranger to product shortages. From the toilet paper saga that saw supermarket shelves laid bare in mid-2020, to the latest shortage of lettuce – of all things – it has become a recurring theme that shortages do happen more often than consumers, and retailers, think.

Sana Commerce, one of the leading companies in B2B e-commerce and B2C e-commerce software company, headquartered in Rotterdam, has just launched today a report aimed at understanding better the challenges IT leaders face in the road to implementing their B2B e-commerce solutions.

Global supply chains are under greater pressure than ever before due to ongoing disruption caused by the pandemic. Increased unavailability of everyday goods and supermarket shortages have both raised the profile of the supply chain sector and highlighted how fragile interconnected logistics systems can be and how easily supply lines can be broken.

Shipping constraints, labour shortages, and stock availability have dominated the supply chain conversation for the past two years. But are we about to turn a corner?

While we might be getting sick of the term “supply chain disruption”, as we head into the second quarter of 2022 and with one of the most challenging peak periods in history behind us, businesses are still grappling with many issues caused by the onset of the pandemic.

Zebra Technologies, an innovator at the front line of business with solutions and partners that deliver a performance edge, has completed its acquisition of antuit.ai, a provider of artificial intelligence (AI)-powered Software-as-a-Service (SaaS) solutions specific to forecasting and merchandising for the retail and CPG industries.