Harvey Norman faced a unique challenge on Black Friday – a surge in website traffic that led them to implement a virtual queue system, something nobody wants to do unless you are selling concert tickets with limited capacity. This incident sheds light on the increasing complexities of supply chain management, order management and website development emphasising the need for robust strategies to handle unforeseen challenges.

Coles have confirmed that click-and-collect orders would now be available for pick-up within 60 minutes at 400 stores – shaving 30 minutes off the retailer’s 90-minute “rapid” boot delivery service. The company plans to expand the service to 200 more sites in 2023.

Deliveroo enters administration, leaving riders, restaurants and customers in the lurch

Coles, one of Australia’s largest grocery chains, will become Australia’s first major retailer to offer drone delivery directly from a store to customers' homes. We’re launching a service together in South East Queensland next month; the first drone delivery service in the Gold Coast region.

Most Prime members in Melbourne and Sydney can now enjoy Prime FREE One-Day Delivery on a broad selection of items, with no minimum spend

Since the pandemic, supply chains have been no stranger to product shortages. From the toilet paper saga that saw supermarket shelves laid bare in mid-2020, to the latest shortage of lettuce – of all things – it has become a recurring theme that shortages do happen more often than consumers, and retailers, think.

Sana Commerce, one of the leading companies in B2B e-commerce and B2C e-commerce software company, headquartered in Rotterdam, has just launched today a report aimed at understanding better the challenges IT leaders face in the road to implementing their B2B e-commerce solutions.

Tompkins Robotics, a leading global provider of autonomous mobile robot (AMR) fulfillment solutions, has partnered with Primary Sight, a digital warehousing solutions expert, to bring a local presence to Australia and New Zealand markets.

Crocs, Inc., recognised around the world for their iconic Classic Clog, entered the Covid-19 pandemic with incredible momentum. That momentum was not only maintained but increased as demands for the iconic footwear continues to accelerate to this day.

Universal Store, the leading Australian youth fashion retailer, has signed a 10 year lease for a new distribution centre and national headquarters in Brisbane, Queensland.

The retail landscape is significantly challenged today. With supply chain issues impacting stock levels, increasing volumes of returns and increased customer expectations in relation to online deliveries, local brands will have a hard time satisfying customers in 2022. As a result, retailers will find that they quickly need to adopt new systems and approaches to enhance their supply chains and meet consumer demand for a seamless and more personalised shopping experience.

The ongoing pandemic has changed the way that people purchase and acquire goods. Soaring demand for eCommerce and increased interest in new ways of collecting purchases, such as curb side pickup and click & collect, mean that Australian retailers are now faced with the challenge of recalibrating their business strategy to serve an increasingly complex omni-channel environment.

Zebra Technologies, an innovator at the front line of business with solutions and partners that deliver a performance edge, has completed its acquisition of antuit.ai, a provider of artificial intelligence (AI)-powered Software-as-a-Service (SaaS) solutions specific to forecasting and merchandising for the retail and CPG industries.

The modern consumer frequently over-orders: an eye-watering 30% of online purchases are returned on average – a number that’s more than three times higher than the 9% return rate experienced by traditional brick-and-mortar stores. One of the implications of this trend that cannot be ignored is environmental damage at the expense of convenience.

Research undertaken by Manhattan Associates indicates that Australians are more willing to participate in sales events than before COVID-19, with 71% of people more likely to purchase goods from events like Black Friday, Cyber Monday, Boxing Day sales and the recent Click Frenzy event.

Retail supply chains are under greater pressure than ever before due to the ongoing impacts of COVID-19, with 76% of Australian shoppers indicating that they had experienced unusual delays in receiving goods they ordered online in the last three months.

Officeworks invests in supply chain capabilities, will own and run it's distribution centre.