New NAB Business Insights reports that 1 in 4 SMEs still report supply chains as a “significant” issue for their business. New research shows 1 in 2 SMEs are “very” or “extremely” likely to increase their use of Australian based suppliers and over 4 in 10 would support new local start-ups.

Australian online grocery delivery start-up Voly appears to have abruptly shut down, leaving customers trying to place orders completely in the dark.

Ofload, one of the fastest-growing start-ups in the Australian logistics industry, has announced it has secured AU$60 million in Series B funding, including debt and equity components, to accelerate its push for sustainable supply chains.

Coles, one of Australia’s largest grocery chains, will become Australia’s first major retailer to offer drone delivery directly from a store to customers' homes. We’re launching a service together in South East Queensland next month; the first drone delivery service in the Gold Coast region.

When your drivers are empowered to show up at the right time and provide personalised service at the delivery site, you can improve customer satisfaction while fighting the driver shortage through reduced churn. But what does it actually take on the backend to make that possible?

Many Australian retailers are also seeing a significant portion of their online sales being returned by customers after shipping. With late-stage order cancellations becoming a growing issue for Australian retailers trying to balance customer demands against the capabilities of current systems,

An incorporated sustainability focus is on the rise in freight and logistics as businesses respond to increasing customer demand for more environmentally friendly supply chains.

Increasingly, customers are choosing to buy from businesses that demonstrate leadership and embed social responsibility goals within their operations.

New sustainability solution provides complete, real-time CO2 emissions measurement; Businesses gain more control over CO2 emissions with AI-powered route optimisation.

Last-mile delivery is hard to get right. Home deliveries are labour and fuel-intensive, and they’re difficult to predict. But this final stage in the delivery process significantly impacts customer satisfaction and customer loyalty. Such is the interest in this space that Crunchbase currently lists more than 400 organisations trying to address the issues that come with leaving a package on consumers’ doorsteps.

Consumer behaviour has changed the retail paradigm. To meet customer needs and to discover untapped revenue, modern retailers are rapidly investing in their supply chain capabilities to stay ahead of the curve. By managing supply chains effectively, businesses can stay ahead of competitors and directly dictate two key parts of customer satisfaction – price and delivery.

A quarter of Australian retailers with 2050 net zero targets expect to miss them, according to a new report into progress on sustainability from Microsoft Australia and New Zealand and a research team led by Dr Chris Brauer, Director of Innovation at Goldsmiths, University of London.

An organisation’s supply chain is at the heart of its consumption of resources and environmental impact and therefore a logical point of focus.. While there are a lot of broad statements around the ‘greening’ of the supply chain, here we look to cover some practical steps on the journey to a sustainable supply chain.

Dispatch Track leading solution provider of right-time delivery management software, today announced that it has expanded its global footprint into Australia and New Zealand with new headquarters in Melbourne, Australia.

Most Prime members in Melbourne and Sydney can now enjoy Prime FREE One-Day Delivery on a broad selection of items, with no minimum spend

Australia Post has announced group revenue for the first half of $4.80 billion, up 10.4 per cent year-on-year, driven by the strongest parcel volumes in Australia Post’s history. The improved Group profit before tax of $199.8 million was underlined by asset sales and revaluations, as well as favourable bond rate movements.

The eCommerce landscape is changing. Business leaders must de-risk their operations, prepare for large scale disruption and surges in consumer demand to protect the customer experience. Shippit’s own data shows that since September, retailers were already dealing with Christmas 2020 volumes every single day. And today, off the back of a 25% increase in online retail demand, Australia's parcel-handling system continues to experience delays and courier disruptions

From quick delivery to split shipments, the current eCommerce boom has put supply chains to the ultimate test – but it comes at a great cost to the environment. To combat this, technology will always be a useful tool to innovate retail operations for the better, and for the greener. However, on top of this, new customer expectations for sustainability are proving that today’s consumers care more about sustainable delivery than retailers may think.

eCommerce fulfilment provider, eStore Logistics, has opened its eighth fulfilment centre taking its total warehousing footprint to around 120,000sqm across Australia.

Research undertaken by Manhattan Associates indicates that Australians are more willing to participate in sales events than before COVID-19, with 71% of people more likely to purchase goods from events like Black Friday, Cyber Monday, Boxing Day sales and the recent Click Frenzy event.

Retail supply chains are under greater pressure than ever before due to the ongoing impacts of COVID-19, with 76% of Australian shoppers indicating that they had experienced unusual delays in receiving goods they ordered online in the last three months.