Manhattan Associates Introduces Game-Changing Enhancements for Retailers
Manhattan Associates (NASDAQ: MANH) today unveiled the latest advancements in its industry-leading platforms, Manhattan Active Omni and Manhattan Active Supply Chain. These updates deliver transformative capabilities to enhance customer experience, streamline supply chain operations, and drive retailer success across all channels.
The latest enhancements to Manhattan Active Maven accelerate customer issue resolution with advanced chatbot capabilities.
"Retailers can now resolve issues like damaged, mis-shipped, or lost items faster than ever, handle price match inquiries and pickup questions with ease, and customise chatbot permissions while tracking usage in a simple dashboard," explained Raghav Sibal, Managing Director for Australia & New Zealand at Manhattan Associates. "These enhancements make customer support more seamless, improving satisfaction while easing the workload on service teams."
Manhattan Active Omni also upgrades Digital Self-Service capabilities, allowing customers to independently manage their orders and returns with ease. New features include the ability to update shipping addresses and methods for exchanges directly within the platform, simplified return management through plain-language policies automatically converted into actionable code, and automatic refund recalculations for variances to ensure transparent and accurate transactions.
These advancements eliminate common friction points, empowering customers to resolve issues independently while ensuring a consistent and positive experience.
Beyond these key enhancements, the new release also delivers a range of updates across Point of Sale, Order Management, Customer Service & Engagement, and Store Inventory & Fulfillment. These include improved delivery date estimates, expanded store associate tools, advanced carrier selection, and enhanced RFID capabilities, providing retailers with a comprehensive toolkit to meet diverse operational challenges.
“With the release, we continue to prioritise innovative solutions that meet the evolving demands of today’s digital-first retail environment,” explained Sibal. “Our updates to Manhattan Active Maven and Digital Self-Service are designed to deliver faster resolutions, greater control, and exceptional customer satisfaction.”
As retailers navigate increasing consumer expectations, the enhancements in Manhattan Active Omni have been designed to provide the tools necessary for retailers to succeed in a competitive marketplace.
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