The Power of Device Visibility: Driving Efficiency Beyond Functionality

By Michael Dyson, VP of Sales, APAC at SOTI

From the boardroom to the supply chain, from warehouses to delivery routes, mobile devices influence every step of a business’s operations. While there is no doubt about the enhanced functionality and advantages that digital devices bring, there is a growing realisation in the business community: it's not about the capabilities of the devices but the intelligence they offer.  

The data and alerts from devices are becoming increasingly crucial, particularly in supply chain operations where IT teams need real-time insights into inventory, shipments and logistics. In a recent SOTI industry report, When Work is Anywhere: Managing Technology’s Role in the Distributed Workforce, research found that globally, the number of devices used by organisations has grown by 37%. This means access to more data points, more feedback and consequently, more opportunities for businesses to optimise its operations and enhance the decision-making processes. 

Consider the analogy of a car dashboard. Packed with symbols and indicators, it provides the driver with an array of information, from fuel efficiency to engine health. If businesses could harness a similar dashboard for their multitude of devices, the operational efficiency could reach unprecedented levels. With visibility comes the power to pre-empt problems, optimise processes and improve productivity. 

In the complex landscape of modern business, extracting valuable information from device feedback has become essential, especially in the context of supply chain management. Here's why: 
 
1. Cost Efficiency and Performance Optimisation: Think of a scenario where a fleet of delivery trucks is monitored for tire pressure to ensure optimal fuel usage. Similarly, when supply chain devices, such as hand-held scanners in warehouses and tablets used for logistics, provide real-time feedback, businesses can act promptly. This proactive approach not only extends the lifespan of the devices but ensures that operations run smoothly, saving costs and maximizing ROI in the long run. 

2. Enterprise Mobility Management (EMM) in Supply Chains: The heart of a supply chain lies in its ability to transport goods efficiently. Devices that provide real-time tracking and updates ensure that goods are not misplaced and reach their destinations promptly. Just as a tire pressure warning might prevent potential vehicular issues, Enterprise Mobility Management (EMM) ensures devices are secure and operating optimally, safeguarding the data they hold. In the supply chain, this data might pertain to delivery times, quantities and routes —information crucial for seamless operations. 

3. The Power of Diagnostic Intelligence: In a supply chain, downtime can be costly. Imagine a situation where a critical device in a warehouse malfunction during peak hours. With diagnostic intelligence, potential problems can be identified and rectified before they escalate into major issues. Just as a car's dashboard might indicate potential engine problems, diagnostic intelligence in supply chain devices can prevent operational hiccups. 

4. Incorporating Printer Management: In supply chains, label and barcode printers play a critical role. They ensure that goods are categorised, stored and transported efficiently. However, these devices often get overshadowed by more sophisticated tech. Ensuring these printers have equal visibility means understanding their operational status, speed and security, preventing potential bottlenecks in the supply chain. 

Data-Driven Decisions in Supply Chain Management 

In modern supply chain operations, the flow of goods is matched by the flow of data. If harnessed correctly, this data can lead to enhanced efficiency and more informed decision-making. Today's devices are rich in data that can be leveraged for continuous improvement.  

For instance, by analysing data from handheld scanners, a warehouse can optimise its storage patterns leading to quicker retrieval times. By understanding data usage patterns on a device used in logistics, businesses can pre-empt potential overages and save on operational costs. 

In essence, data from devices allow supply chain operations to transition from being reactive to proactive. By understanding device feedback, businesses can make timely interventions, whether it is replacing a battery or updating a software, ensuring that the supply chain machine runs without disruptions. In today’s interconnected world, supply chains often span across borders. With devices offering real-time feedback, businesses can navigate challenges like customs, varying regulations and geopolitical scenarios, ensuring that goods reach their destination without unnecessary delays. 

The future of supply chain management is inherently tied to the power of devices and the insights they provide. As supply chains become more complex, the need for visibility not just in physical operations but in the digital realm, becomes vital. By harnessing the data and signals from their devices, businesses can ensure not only smoother operations but also a competitive edge in an increasingly challenging marketplace. The era ahead is not just about adding more devices to the mix but about understanding them, decoding their language and acting on their insights for a streamlined, efficient and responsive supply chain. 
 
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